TENANT CREDIT REPORT FOR LANDLORDS - FREQUENTLY ASKED QUESTIONS

BANCENTRE CORP

MORTGAGES

FREQUENTLY ASKED QUESTIONS

1.	WHAT IS MY LOAN BALANCE?
	You will receive your principal balance every January on your IRS Tax form 1098. If you need a balance more often, you may call us or email a request. Please note that your principal loan balance is not your payoff amount. A payoff amount would include interest from the last payment due date to your next payment date.

HOW DO I PAYOFF MY MORTGAGE?

If your monthly payments are deducted electronically, you may choose to have Bancentre process your payoff from that same account. Please contact Bancentre at:

autopay@bancentre.com

Authorize your payoff at least 5 days prior to the day you have chosen and include the following information:
(1) The last 4 digits of your checking account number;
(2) Your phone number for confirmation purposes;
(3) Indicate if you want Bancentre to record the "Release of Mortgage" (see below);
(4) Deposit your payoff funds and be sure your bank considers them "good funds" prior to the date of payoff.

After the loan is paid in full, Bancentre will shut down the automatic payment system.

PAYMENT BY CHECK

If you prefer to mail us a check, contact Bancentre to obtain your payoff amount.

All payoffs and payoff quotes are subject to audit.

RECORDING THE RELEASE OF MORTGAGE

Upon payoff of your loan, there are options for recording the Release of Mortgage at the Bureau of Conveyances in the State of Hawaii.

Option (1) Bancentre offers a recording service. Add $43 ($41.00 HI recording fee + $2 handling fee) to your payoff. After the Release has been recorded, the Bureau will notify us and we will send you a letter with your recording information.

Option (2) We will send you the unrecorded Release of Mortgage. You will then send the document, a self addressed stamped envelope, and the $41.00 recording fee directly to the Bureau of Conveyances in Hawaii.

For a payoff quote, please indicate an approximate payoff date in your email.

HOW DO I SELL MY PAID-OFF TIMESHARE?

Marketing of timeshares is expensive for a broker. We recommend that you do not pay up-front fees for listing your property. You may find that the most effective broker will request a 25% to 35% commission, but no fees up front!

Instead of listing the property, many of our customers have successfully sold their property by pitching it to friends, neighbors, family, and co-workers. Although less effective than the personal pitch, you might use www.craigslist.com
(be sure to include an image in your ad). Your property can be viewed by accessing the Pahio web site at: www.pahio.com

HOW DO I DEED MY PROPERTY TO ANOTHER PERSON?

(1) To get a free "Quit Claim Deed" send a request by email. We do not recommend any vendors for legal forms, but the one we will send to you meets the requirements of the Hawaii Recording Office.

(2) Complete the Quit Claim Deed. Print "see exhibit A" where it asks for description of property.

(3) Remove the Exhibit A from your old Deed (look in your files for "Interval Conveyance Document"). Attach the old Exhibit A to the new Quit Claim Deed.

(3) Grantors must sign the Quit Claim Deed in the presence of a Notary.

(4) Print the "Conveyance Tax Form" from the Internet by logging onto:

http://tax.hawaii.gov/forms/a1_1alphalist/

Click form P64A or P64B. The latter is a request for exemption (divorce, gift, etc.).

(5) Write a check for the $41 recording fee plus the conveyance tax (about $1 per $1,000 in price, rounded up to the nearest dime) made payable to the HAWAII BUREAU OF CONVEYANCES and send your new Quit Claim Deed (1 original and 1 copy), the tax form, and your check to:

BUREAU OF CONVEYANCES
STATE OF HAWAII
PO BOX 2867
HONOLULU, HI 96803

You must include a self-addressed stamped envelope in order for your document to be returned to you after recording.

If you have any questions you can reach the Bureau at 808-587-0147.

WHAT HAPPENS IF I FALL BEHIND ON MY MORTGAGE PAYMENTS?

If you anticipate payment problems, contact collections via email or call 360-834-8508. You may be able to create a payment plan that will minimize damage to your credit. If you miss two consecutive payments or become more than 90 days delinquent, the foreclosure process may begin. It is important that you understand the consequences beyond losing your property:

(1) Under foreclosure, the property is sold for 25% - 30% of its current value, because the new buyer must have cash at the auction.

(2) You will incur at least $1,400 in attorney, publication, and court fees.

(3) Your credit report will show a foreclosure.

(4) The Hawaii judge may issue a deficiency judgment against you, which may result in a lien against recorded assets.

(5) The judgment will severely restrict your future buying power for a recordable asset.

(6) The judgment accrues interest at at least 18% per year until paid.

(7) The judgment may cause garnishment of wages.

HOW DO I ORDER A COPY OF MY DOCUMENTS?

If your property is in Hawaii, your Deed, Mortgage and Release of Mortgage should all be recorded with the State of Hawaii Bureau of Conveyances. If you would like to confirm that they are recorded, please log onto their website: https://boc.ehawaii.gov/docsearch/search.html. Use last name then first name. If your document does not show up, try using your last name only.

If you wish to obtain a hard copy, you can download the document from that same site.

WHAT IS BANCENTRE CORP'S PRIVACY POLICY?

IMPORTANT INFORMATION – PERSONAL INFORMATION – PRIVACY PROTECTION POLICY
At Bancentre Corp, protecting your privacy and the confidentiality of your personal information is important to us. To offer you the financial products and services you seek, we collect, maintain and use certain information about you. We are providing you with the following statement describing our practices and policies with respect to the privacy of your customer information. In the event you terminate your customer relationship with us or become an inactive customer, we will continue to adhere to the policies and practices described in this notice.
INFORMATION WE COLLECT ABOUT YOU
We collect, retain and use non-public personal information about individual current and former customers to provide products and services to our customers. We may collect the following categories of non-public personal information about you:
information we receive from you, through applications for Bancentre products or services or other forms;
information about your transactions with us, our affiliates or with non-affiliated third parties; and
information we receive from consumer reporting agencies.
INFORMATION WE DISCLOSE ABOUT YOU AND TO WHOM
We may disclose the following kinds of non-public personal information about current and former customers to non-affiliated third parties such as mortgage bankers & brokers, direct marketers and property management companies:
information we receive from you on applications or other forms, such as name, address, SSN, assets and income;
information about your transactions with us, our affiliates or with non-affiliated third parties, such as your account balance, payment history, and parties with whom you engage in financial transactions; and
information from consumer reporting agencies, such as your creditworthiness and credit history.
We also may disclose non-public personal information about you to non-affiliated third parties as permitted by law.
GIVING YOU THE POWER TO CHOOSE
If you determine that you do not want Bancentre Corp. to share your non-public personal information with our non-affiliated third party partners (except under limited circumstances allowed by law), write Bancentre Corp. Include your loan number, full name, full address, SSN, signature and the date. An Opt Out direction by a joint customer shall apply to all the joint account customers. This notice applies only to non-public personal information about individuals who obtain financial products or services for personal, family or household purposes.